Privacy Policy

1. Who we are

DuoAchievements ("we", "us") is a dating and social app for Xbox players, available at duoachievements.com and as an Android app. We are based in Queensland, Australia. Contact us about privacy at support@duoachievements.com.

2. Information we collect

• Xbox account: when you sign in with Xbox (our only sign-in method) we receive your Xbox user ID, gamertag, gamerpic, Gamerscore, achievements and recently played games from Microsoft Xbox Live.
• Profile: your name, date of birth (to confirm you are 18+), gender and who you want to meet, photos, bio, interests, lifestyle details, social handles, country and city.
• Location: only if you allow it — approximate coordinates used to show distance and nearby players. You can turn this off at any time.
• Content you create: chat messages, photos, voice notes, GIFs, posts, videos and reels, Hub activity, likes, swipes and matches.
• Calls: who called whom, when and for how long. We do not record call audio or video.
• Verification: selfies or documents you submit to be verified, and age checks.
• Purchases: what you bought and when. Card details are handled by our payment provider and never reach us.
• Support: messages and screenshots you send us, reports and blocks you make.
• Device and usage: notification permissions, browser/device type, error logs and basic security logs.
• Cookies and local storage: needed for sign-in and app settings; advertising and measurement cookies only if you accept them.

3. How we use it

• To create your account, show your profile to other players and suggest matches.
• To calculate your in-app level from your Xbox Gamerscore and show your achievements.
• To deliver messages, calls, posts and notifications.
• To process purchases such as Premium and boosts.
• To keep the community safe: verify age and identity, review reports, detect fraud, spam and abuse.
• To answer support requests and send service emails (you can unsubscribe from non-essential emails).
• To show ads to free users, and to fix bugs and improve the app.

4. What other players can see

Your public profile: gamertag, gamerpic, photos, bio, age, gender, Gamerscore, achievements, level, interests, country/city and approximate distance. Posts and reels are visible to signed-in members. Social handles are shown only to your matches. Your date of birth, exact location, verification selfies, payment details and Xbox tokens are never shown to other players.

5. Who we share it with

We never sell your personal information. We share only what is needed with providers that help run the app:

• Cloud hosting, database and file storage providers.
• Microsoft Xbox Live — to sign you in and sync your Xbox profile.
• Stripe — payment processing.
• Email and SMS delivery providers — service and security messages.
• Call relay servers — pass encrypted call traffic without storing it.
• GIF search provider — the search terms you type.
• Google AdSense — ads for free users, with personalised ads only if you accept advertising cookies.

We may also disclose information if required by law, or to protect the safety of our users or the public.

6. Storage and security

Data is encrypted in transit and at rest and protected by strict access rules so each player can only reach their own private data. Admin actions are logged. Our providers may store data outside Australia (for example in the United States or Europe); we use providers with appropriate safeguards. No system is perfectly secure.

7. How long we keep it

We keep your data while your account is active. When you delete your account we delete your profile, photos, matches, messages, posts and uploaded files. We may keep limited records — payment receipts, safety reports and audit logs — for as long as the law requires or as needed to keep the community safe, typically up to 7 years for financial records.

8. Deleting your account and data

You can delete your account at any time in the app under Settings → Delete account. You can also email support@duoachievements.com from any address, with your gamertag, and we will delete your account and data within 30 days. Disconnecting Xbox removes your stored Xbox tokens and synced Xbox data.

9. Your choices and rights

You can edit your profile, turn location on or off, hide your online status, manage notifications, change cookie choices and unsubscribe from emails in the app. You can ask us for a copy of your data, or ask us to correct or delete it, by emailing us. We follow the Australian Privacy Principles and, where they apply, the GDPR and US state privacy laws. You may also complain to the Office of the Australian Information Commissioner (oaic.gov.au).

10. Adults only

DuoAchievements is only for people aged 18 and over. We do not knowingly collect data from anyone under 18 and will delete any such account we find.

11. Changes

If we change this policy in a meaningful way we will tell you in the app or by email. The date at the top shows when it was last updated.